brian b.'s review of Merchant One Payment Systems

Merchant One Payment Systems

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Review Posted 3/4/2013
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TERRIBLE TROUBLES - HIDDEN FEES - CRAZY CANCELATION FEES
My dance studio has been in business for 8 years. 2 years ago we decided to use ccard processing for a month long event we were hosting. Since it was a short term deal I wasn't interested in entering a contract of ANY length. They assured me over the phone that there was no termination fee. I ended up keeping the service with no problems for 2 years but due to a recent back surgery I started to cancel anything that cost me extra money including my ccard processing. Thats when i found that they essentially had 'tricked' me into a 3 year contract. The contract they sent me to be signed referenced a 38 page document that they emailed me AFTER signing the contract. 36 pages into that document hides the ridiculous cancelation fees due to the breach of a 3 year contract. Just for fun I called to ask about getting a new account and the guy on the phone assured me that there was no contract and no fees. He emailed the contract! (not the 38 page document including the fine print) Had I signed it I once again would have been locked into a 3 year deal with a $295 or $25 a month (whichever is GREATER) cancelation fee! Although the sales rep was nice he did not help explain ANY of the hidden information in the contract! (BTW it was the same sales rep that I spoke with today and 2 years ago - his name was on my contract) While trying to cancel the account someone at my dance studio ran a $10 charge which pushed my account into another month which means I now incur another month of fees AND a $129 PCI compliance fee which is way high! And all this to a guy who is trying to pay my bills and keep my business open after being out of work for most of the past 8 weeks with a back injury THANKS MERCHANT ONE! ----not really! Brian B Louisville KY
 
 
 
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Additional Business Information
Hours   Phone   (305) 534-1666 Address   524 Arthur Godfrey Road, Suite 300
Miami Beach, FL 33140
Website   http://www.merchantone.com Email   joseph@merchantone.com
Contact   Joseph Saka Other  
 
 
 
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