Crystal B's review of Guthy-Renker Corporation

Guthy-Renker Corporation

Preferred Members
Arista Passport & Visa Services
4.0 star rating 0 miles
123Notary.com
3.8 star rating 0 miles
Brake Performance
3.1 star rating 0 miles
Natural Area Rugs
5.0 star rating 0 miles
         
Customer Reviews & Ratings
Review Posted 1/4/2012
. 1
. 0
Product vs Customer Service
This company sells a product that truly does what it advertises. It hurts it's business by making auto ships difficult to halt and refunds for returned items unreasonably slow. In this day and age, when shipping is tracked easily and money can be transferred by a key stroke, having to call multiple times and wait for refunds for weeks is not acceptable. My process started with a phone call to customer service 11-16-11. Returned item as instructed delivered 12-8-11 (pkg mailed day following delivery to me). Two more phone calls and a complaint to BBB and money refunded 12-30-11. I decided to file this complaint after reading the multitude of complaints that mirrored my own plite. I repeat: the product is great. This company should find another manner to market it. Make it available in stores, stay away from auto ship, shop for it online, anything, just do not withdraw money from accounts and make it an ordeal to change one's mind.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Online services. Phone   (310) 581-6250 Address   3340 Ocean Park Blvd
Santa Monica, CA 90405
Website   http://www.guthy-renker.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Relations Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.