Sally A. S's review of Guthy-Renker Corporation

Guthy-Renker Corporation

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Review Posted 2/23/2012
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Buyer Beware
I ordered Wen's hair cleaning system and returned it due to making my hair worse, not better (it dried it out). I followed ALL of their directions in returning the item (got return authorization number, sent it certified mail with return receipt).

When I inquired about the status of my refund, I got a response it was not within the 60-day time limit to return the item. The next two emails where I asked what they needed to prove I had returned it in time, I got the EXACT same response, word for word. This was by three different "Correspondence Specialists". My questions were not even addressed.

I had a printout of the incoming FedEx shipping showing date left Wen and each point until delivered to myself. I had a similar printout for the U.S. Mail when I returned the package along with the signed return receipt.

They then sent me ANOTHER shipment, also charged to my credit card. This AFTER I got a return authorization number for the initial shipment.

I think this product might be beneficial to someone with damaged hair or who uses chemicals and blow dryer on their hair routinely (neither of which I do). However, if you think you might return the item, keep excellent records and be prepared to spend a significant amount of time to get your money back.

TrustLink's help in resolving this matter has been much appreciated and timely.
 
 
Business's response - by GR CETon 2/23/2012
Hi Sally, Thank you for your note on Trustlink. I am here to help you as well. May I kindly ask you to send me an email with your account details and I will start investigating your complaint? Please send your email to customerservice@guthy-renker.com and I will get back to you withing 24 hours. Thank you so much, Tom
 
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Additional Business Information
Hours   Online services. Phone   (310) 581-6250 Address   3340 Ocean Park Blvd
Santa Monica, CA 90405
Website   http://www.guthy-renker.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Relations Other  
 
 
 
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