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Review 5/26/2010
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Karsten Home have a 10 year warranty. Sounds great until you try to get something fixed. We had a stream of water coming in one window when ever it rained. The floor also had a terrible squeaked. We were told that someone would call within 2 weeks to set up an appointment to come fix it. 3 month later and a letter to the BBB they finally called and set up an appointment. The day of the appointment they called and can celled due to weather. Said they would call within 2 weeks to set up another appointment. After another month and another letter to the BBB they came out. They fixed the leak but said they needed parts to fix the floor. They'd call within 2 weeks. No sup rise - they never called. I then started leaving voice mail to Mr. Karsten who finally came through and sent someone out to fix the floor - no parts were needed - they simply went in the crawl space and tightened the bolts. That was 5 years ago and the floor hasn't squeaked since.
First wind we had some shingles came off the roof. Called Karsten - they sent me a copy of the warrant for the shingles. I called a roofer who came out and said that it wasn't the shingles, it was the installation. I called Karsten and told them what the roofer said - never heard back from them.
The outside doors are NOT weather tight - you can see daylight around the edges. Had to install storm doors to keep the weather out. This was a trick since the door frames weren't square.
The walls are wavy - found this out when installing shelves. Stud on the interior walls are 24 in apart.
No toilet paper holder or towel rods - told they were an option - we had an option list - they weren't on the list.
The office has an entry from the foyer and one from the bedroom. This was the standard configuration. Only one light switch. If you enter from the bedroom you have to walk across the room to the other door and flip the switch.
Minimum number of outlets. Average one per wall. The office has 4 walls and 4 outlets. I need to pug in my computer, monitor, printer, phone, fax, table lamp, etc....
The family room - one outlet per wall. I have a TV, satellite, DVD and Wii on one wall - but only one outlet.
There are 24 windows and the hardware in them is breaking making it impossible to open and close them - cheapest things on the market.
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