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Review 9/23/2010
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I love the floorplan of my home...and that's where it ends. We bought our Karsten modular home in 2005 and have been greatly disappointed in the quality of our home. Despite a 10 year warranty, our roof leak is a "maintenance issue" and "no longer under warranty". This, despite the fact that these leaks have been ongoing since we moved in and was reported long before this "warranty" was up. After multiple attempts to get repairs completed, Karsten sent guys up to do a "quick fix" patch job, only to have the leaks start up yet again with the next heavy rain or snow.
The last time they sent out their repairmen was in 2007...their best patch-job yet! However, with the heavy rains this weekend (September 2010) the roof is again leaking! Not in one place either, over every window/light fixture/ceiling that has the drains where the water from the roof drains after running along the parapit wall! Horrible roof design.
Each time repairmen were supposed to come, they were hours late or didn't call or show up. Not to mention that it took considerable effort to actually get in touch with somebody that could arrange for repairmen to come out. We missed tons of work and wasted a great deal of our own paid leave to sit at home waiting for workers that didn't have the courtesy to show up or call!
The roof is just the most pressing issue. The seam lines are extremely visible and you can feel the "splitting" of the floor at the seam under your feet when you walk across the house. The house does not sit level. The doors are not square and have significant air leaks. (You can clearly see light through ALL of my exterior doors because they don't seal/close properly.) The interior seams on the sheetrock/tape & texture has peeled/cracked in several places requiring repair. I had to replace the water heater immediately following the 1 year warranty period. The windows are of a very poor quality. The floor squeaks and the carpet is also lifting where it wasn't laid well at all seams.
Although the floor plan was great and it is very spacious the quality of the materials and the poor workmanship leave much to be desired. Karsten doesn't seem to back their product or to "make things right" when these problems are brought to light. I am absolutely disgusted with this company and their utterly pathetic claims to offer any type of customer service.
I will never purchase a Karsten home again and I will try to save anyone I can from making the same mistake that we did.
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