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Review 1/17/2011
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Hello: We were almost 2 months with a Dedicated Server in Mocha Host. During that period we verified that the support of 24 hrs. that they announce does not work. The person of chat is prepared to give automated answers and to send ridiculous links to the help pages. Then, the chat person recommend to send an e-mail to the Support Team. The Support Team responds only 1 asks each hour, where the answer can be: " Could you explain your problem better ? "
Finally we lost all the information of our site and the Support Team was decided not to respond more to our shouts of help. Then we decided to cancel the account, knowing that we will had to pay an additional month due to contract reasons .The worst thing was that after months we verified that Mochahost.com continues charging us the service in spite of to be cancelled.
We have sent them all the documentation that they indicates that we came in due course to the cancellation of the service and following all the rules that they themselves asked to us to follow. But they insist on sending e-mails almost automated acquiring every month. This seems to me a very serious swindle. Today I will have to speak with the executive of my bank that they stop any charge of Mochahost.com to my credit card.
Another point to consider, is that Mocha Host offers very cheap prices, but does not emphasize in its announcements that the clients must pay an additional cost to enter as user. In the first month, we had to pay 84 dollars, but they generated 2 invoices, one by 84 dollars of the first month service, and a SECOND INVOICE of 84 dollars more, due to an additional collection that they call "Signup" cost.
I understand that this situation is happening to many well-meaning people and is urgent to disclosed it so that it does not happen to more people, since it is a true nightmare and an attack of Mocha Host to the users without any provocation.
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