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Review 10/4/2009
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In the past I had come to rely on Seagate's products, but I am deeply disapointed and will no longer be using them. I will recommend that my business partners do not use them, and I will go out of my way to purchase non-seagate products. I had a portable drive fail from Seagate's Maxtor division. Seagate has since been dodgy at best in its responses and seems to be actively avoiding my inquiries. So far they have told me the drive falls asleep and doesn't wake up, but they won't tell me how to fix it.
I specifically told them what I did for troubleshooting already, and they asked me to do it, as if they didn't even read my initial complaint, but just sent a form letter. Since then, they have told me to send it back for an RMA replacement. There is a problem with this: They expect me to pay for it. I have already paid for shipping an insurance on one drive, they sent me a faulty replacement, and expect me to pay for that too? That's unacceptable. Any company that cared about customer service would be clamoring to make up for this mistake instead of trying to pass the costs off to a loyal (well, now FORMERLY loyal) customer.
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