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Horrible Installation, had to do it all over again for a second time
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Sun Pools of East TN no longer operates from Jefferson City. Keith Lanphear now operates out of Dandridge, TN. If you want a substandard product, at exorbitant prices, by all means use him. Otherwise, do your homework and select a reputable builder. Don't
check him out by his company name... Google Keith Lester Lanphear (in Florida). You'll be surprised what comes up. Don't get caught like we did with a terrible installation that ran way over budget. Every aspect of the installation was wrong (terrible concrete
job, hollow spots under the fiberglass pool, pool not level, no permits pulled, improper grounding, improper electrical installation, no electrical permit, terrible grade work). When he installed our pool, he didn't even have a valid contractor's license (even
though he implied he did). I guess this explains why no permits were pulled (he said we didn't need any). We hired a great contractor to do the installation for a second time, so our $39K project (which was quoted at $32K) ended up costing us well over $57K.
This included ripping out the concrete (no problem he stained it permanently when he tried to clean the concrete from our coping with acid and a crowbar and it dropped 3" over 3 ft.), re-grading the entire installation site and re-setting the pool. Yes I spoke
with him and notified him of the problems he left us with, but he argued every point. No, I didn't give him a chance to correct his errors, they were too numerous and I don’t want him anywhere close to my property because he's totally clueless. The man doesn't
even own a Bobcat for a final grade. He ran over my fence and gate with his track hoe (pulling the concrete truck off my septic lines), and when he was leaving I asked him what he was going to do about the fence... His answer "Send me the bill". Don’t be another
victim!
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