Ella F.'s review of Wonderfuldress.com

Wonderfuldress.com

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Review Posted 4/3/2013
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real problem-solvers
I have recently purchased Ivory tuxedo and item description was as follows: > Matte satin cummerbund and a bow tie > Long sleeved white shirts with cute piping included > Plat front with elastic in the back pants No cummerbund came with tuxedo. Since there was no contact phone number for this retailer, I emailed them about incomplete set and in response I got following email: "Sorry to misinform you. Originally item code, CA4002BIV has no cummerbund. It's our mistake by a web technician. Only CA4001BWT has cummerbund. We apologize again" I accepted apologies, yet asked for some sort of resolution since it was too late to order it from somewhere else and I didn't feel like returning item at my expense and loosing 30% restocking fee (see "return police"). Retailer agreed to send me separate set of bowie and cummerbund for free. Excellent customer service !
 
 
 
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Additional Business Information
Hours   Phone   Address   1600 Wilshire Blvd. Ste 200
Las Angeles, CA 90017
Website   Email   wonderfuldress@live.com
Contact   Other  
 
 
 
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