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Review 11/5/2010
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The company is by far the worst retailer I have ever had to deal with. These people are liars, and they play games with you.
I ordered a custom laptop from them on October 15th. I am leaving the country for 2 months on November 10th but their websites says they'll have the laptop shipped by October 25th so I figured what the heck and hit the order button. Boy was that a HUGE mistake. I get a call the next day saying that they can't bill my credit card unless I confirm my shipping address with my credit card company. I told them to just go ahead and ship it to the billing address and they proceeded to process my order. So far so good.
October 25 roles around and I don't hear anything from them. I decided to contact them to check on the status of my order (their order status page is completely useless btw. It contains no information other than "your order is being processed"). Spoke to someone name Steve Wong and he told me that it won't ship until November 4th, the following Thursday (it would've been nice of them to tell me this beforehand). I asked him why the delay and he refused to tell me. I told him that this was cutting it close to my trip and that I absolutely had to have to laptop before Nov. 10th. He said he guarantees that it'll ship on Nov. 4th and upgraded my shipping to 3 day shipping. November 4th roles around and I still don't hear anything from them. I called them up just to find that the laptop "has been sent back" (whatever that means) and won't be shipped until the following Tuesday, Nov. 9th (they don't seem to find it necessary to tell their customers about these things). This means I won't be getting the laptop before I leave. At this point I was furious and canceled my order. I built a SICK laptop in order to take on my trip and now I have to purchase a substandard laptop from Bestbuy. These scumbags pretty much ruined my trip. Who ever runs this company deserves to be shot and set on fire. To anyone reading this, please read their reviews and AVOID THIS COMPANY LIKE THE PLAGUE.
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