Autopartsexpress.com

1.9 star rating Rating - based on 9 reviews & complaints
 
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Auto Parts
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Customer Reviews, Ratings & Complaints
Complaint Posted 2/8/2012
Very poor customer support
Trying to contact someone via the phone to discuss your order or information of any kind about auto parts it's impossible. If you call their number you'll only hear a recording giving you instruccions to communicate via email, which is very inconv... Read More »
 
 
 
Review Posted 6/10/2011
Review 6/10/2011
Tried to get a hold of them today and to no avail., answering machine, with leave message and sent me some brake Pads and ordered a Bosch Batter Charger for Cordless Drill and don't know how I ended up with brake pads and the same part ID. Wow, do... Read More »
 
 
 
Review Posted 4/11/2011
Review 4/11/2011
Rip offs and scabs! They put in fine print that the picture may not be exact then send the wrong part! Why add a wrong picture??? I tried calling 10 times and got no one. I finally saw on their page an automated RMA system. Of course! They get s... Read More »
 
 
 
Complaint Posted 2/24/2011
Review 2/24/2011
www.autopartsexpress.com is a joke of a company and should no longer be in operation as far as I am concerned, and would highly recommend avoiding them.

They:
Have no customer service online; their website is useless and was clearly made with... Read More »
 
 
 
Review Posted 10/30/2010
Review 10/30/2010
I ordered some suspension parts from Autopartsexpress.com on Friday morning because they had the parts for less then I was able to find anywhere else. I had called there and asked a few questions before I placed my order and the girl that answered... Read More »
 
 
 
Complaint Posted 10/8/2010
Review 10/8/2010
I am sorry I did business with this company. I responded to a coupon offer for 10% off, but had trouble with it resulting in a considerable upsale to qualify. Then I had an awful time getting them to process my order after I paid with paypal. I sh... Read More »
 
 
 
Complaint Posted 9/25/2010
Review 9/25/2010
The worst customer service possible. Don't be fooled by the nice website and 1-800 phone number as it would appear Jon is the only one that works there and he can't be bothered with answering the phone or any bothersome emails. I never got all of... Read More »
 
 
 
Complaint Posted 9/14/2010
Review 9/14/2010
I too have the same issue with Auto Parts Express.com 1-800-946-1488. I'm still waiting on someone to answer the phone. I received only 4 out of 6 items that I paid for. The online tracking does not work and the shipper (another company) just pass... Read More »
 
 
 
Complaint Posted 9/13/2010
Review 9/13/2010
Ordered a RU-601 A/C Resistor from them. Item was in stock and still currently shows in stock so it should have shipped out on 09/09/2010. The web sites tracking system fails with this error every time: http://imgur.com/LKaMr.png. I Called 09/10/2... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 946-1488 Address   923 NE Woods Chapel Rd
Lees Summit, MO 64064
Website   http://www.Autopartsexpress.com Email   tom@autopartsexpress.com
Contact   Tom Masterson Other  
 
 
 
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