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Poor quality product
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1st time purchasing LAPG pants. Purchased 2 pair. Second time wearing navy pants the pocket stitching came lose. Contacted LAPG and so far no resolution. Initially offered to send replacement, then customer service rep inquired about credit card i... Read More »
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Business's response - on 9/13/2018
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Hi James-
Sorry to hear that you were not satisfied with your recent order. Would you mind sending me the contact info you used to place the order (phone and email) so we can look into this situation for you?
Thank you,
LAPG Read More »
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Complaint
Posted 4/2/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/02/18
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LARGO, FL
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Review
Posted 2/7/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 02/07/18
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MIDDLETOWN, NY
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Horrible!!
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I placed an order of 8 pen knives on November 2, 2017 and as of today, February 7, 2018, I still have not received them. They were supposed to be Christmas presents, of 2017. Several emails and phone calls the only thing they can tell me is they a... Read More »
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Review
Posted 1/26/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/26/18
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HESPERIA, CA
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Service is a thing of the past.
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I have worn a uniform my entire adult life and remember the days when uniform stores went the extra mile to make sure you had all that you needed and looked great when you put their uniform on. Well those days are gone. Today my son went in the Va... Read More »
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Complaint
Posted 1/21/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/20/18
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MENOMONIE, WI
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My Last LAPG Order
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Unfortunately, I've seen a steady decline in the inventory, customer service and extras. I ordered almost three times per year since 2013 and this last time will be my last. First off, I was only able to receive 3 of my initial 6 items as the rest... Read More »
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Complaint
Posted 12/19/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/19/17
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JACKSONVILLE, FL
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SLOW AND UNRESPONSIVE
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I SUBMITTED MY ORDER ALMOST A MONTH AGO AND HAVE YET TO RECEIVE IT. WHEN I CHECK THE STATUS IT STILL SAYS PENDING EVEN THOUGH THEY HAVE TAKEN THEIR PAYMENT. I HAVE TRIED MULTIPLE TIMES TO CONTACT THEM AND ONLY RECEIVED ONE RESPONSE THAT SAID " YOU... Read More »
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Complaint
Posted 12/19/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/19/17
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TRENTON, MI
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Be Wary
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I am writing this to ask all future customers to be wary of purchasing from LA Police Gear. As the father of 2 police officers, I always try to look for something to get my sons as gifts. I ordered on Nov 5th and still have not received 1 item fro... Read More »
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Complaint
Posted 11/25/2017
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 11/25/17
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MADISON, WI
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Return Policy needs revamping
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Recently purchased boots from LAPG. When I tried them on they didn't fit, which I figured was no problem because 100% on online stores would have free returns back to their stores. Well this is the only online store which will not offer a free ret... Read More »
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Complaint
Posted 11/16/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/16/17
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SAINT CLAIR SHORES, MI
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Complaint
Posted 11/14/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/14/17
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POTWIN, KS
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Purchase Elsewhere!!!
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I placed a order for Under Armour boots ($89.00) on October 2nd and purchased next day shipping ($34.00) Nothing indicating this product was on backorder. 7 Days later....Still nothing. I contacted Customer service and on October 18th, they finall... Read More »
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Complaint
Posted 10/10/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/10/17
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NORTH BEND, OR
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NO CUSTOMER SERVICE WHATSOEVER
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Placed order 08/16. Notified backordered 08/22 until 08/28. Repeated emails unanswered. AFTER telling them cancel order, charged my card. Order #3454202 placed on 08/16/17. No indication item was backordered. 08/22 received email advising it is ba... Read More »
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Review
Posted 12/29/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/29/16
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HOLBROOK, NY
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Order # 3214807
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My husband has purchased many items from LA Police Gear, Inc. & has always been very satisfied with them. For Christmas I wanted to get him something he would enjoy so I ordered a 5.11 Tactical Covert Vest. When I checked the status of delivery 2... Read More »
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Complaint
Posted 12/17/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/17/16
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OMAHA, NE
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Shop Elsewhere
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I placed an order on Aug. 11th, items from 3 different manufacturers (Condor, Blauer, Safariland) wound up being on extended back order. Follow up completed showed that two of the manufacturers items were able to be shipped immediately from differ... Read More »
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Complaint
Posted 9/29/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/29/16
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PROVIDENCE FORGE, VA
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selling knock offs
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I ordered a pair of Oakley SI-8 boots from LaPolice gear. They were delivered today, Obviously a knock off. The seams were separated/ unsewn. Not even close to the quality of the Oakley SI-6 I have been wearing for years. They are refusing to issu... Read More »
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Complaint
Posted 7/25/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/25/16
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GRANADA HILLS, CA
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Just Terrible
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They will send you broken and defective products and the wrong products. In addition, they expect you to pay the return shipping even though they are the incompetent ones. It is impossible to reach customer service as well. After ordering products... Read More »
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Complaint
Posted 7/18/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/18/16
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Rotorua, E8
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Complaint
Posted 6/1/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/01/16
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SEMINOLE, OK
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DON'T WASTE YOUR TIME OR MONEY HERE!
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I placed an order, after CONFIRMING the product was and would be available almost a week ago. A day later I received a generic email stating "Mission delay..." (very cute) stating my order would be delayed due to a back order of the product I orde... Read More »
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Business's response - on 12/28/2015
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Dear Kevin- I am very sorry to hear about the negative experience you had with our company. I would like to look into this situation further in order to see what we can do to make this a better experience for you. Would you mind emailing me direct... Read More »
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Complaint
Posted 11/25/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/25/15
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NEW YORK, NY
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Deplorable is an understatement on so many levels...
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Marketing emails and associated "deals" on website are not corresponding with each other. Poor inventory tracking of products. Pricing isn't the best. Have made plenty of orders with them at different times of the year, always found it to take the... Read More »
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Complaint
Posted 1/23/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/23/14
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They treat their long-time customers very poorly
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Order was backordered for over a month and when I finally received it the garments were not the sizes labeled and did not fit. I was only refunded the purchase price but not the shipping to/from LA. After emailing their "Customer Service"... Read More »
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